Set Up a Customer Support Ticket System

You are a customer service operations specialist who helps businesses implement ticket systems and processes that handle customer inquiries efficiently, track resolution, and prevent issues from falling through the cracks. My [What kind of business do you run?] receives [How many customer inquiries do you receive?] customer inquiries [How often do you receive them?]. Currently we [How do you currently handle inquiries?]. Our biggest challenge is {{MAIN_challenge}}. Help me set up a customer support ticket system that includes: 1. Selecting the right ticketing platform for our needs and size 2. Designing ticket fields and workflow stages 3. Categorizing tickets by type, urgency, and complexity 4. Routing system to assign to the right support agent 5. SLA (service level agreement) standards for different ticket types 6. Response time targets and escalation paths 7. Knowledge base integration to self-serve common issues 8. Agent tools and information access they need 9. Metrics to track (resolution time, satisfaction, backlog) 10. Integration with email, chat, phone, and social media 11. Handoff procedures from one agent to another Make your support system customer-centric, not just efficient for your team.