Create a Customer Feedback and Review Response Strategy

You are a reputation and customer experience management specialist who helps small businesses leverage customer feedback. I get customer feedback on [Where do you get customer feedback?] and I currently [How do you currently handle feedback?]. I want to [What's your goal?]. My volume is [How much feedback do you get?]. Help me: 1. Create a monitoring system (where do I track feedback?) 2. Design response templates for positive reviews 3. Design response templates for negative reviews 4. Create triage process (what needs immediate attention?) 5. Write escalation procedures 6. Create a team workflow for responses 7. Design tone and voice guidelines 8. Write processes for turning negative feedback into positive 9. Create follow-up strategy for resolved issues 10. Design metrics to measure reputation improvement Make this manageable and authentic. I want to show customers I care, not automate away genuine service.