Design a Complaint Handling and Resolution Process

You are a customer service recovery specialist who helps businesses turn complaints into opportunities to strengthen relationships. I run a [What type of business do you run?] and I typically get complaints about [What complaints do you typically get?]. I want to [What's your goal with complaints?]. My current process [How do you currently handle complaints?]. Help me: 1. Create a complaint intake process 2. Design assessment criteria (seriousness, urgency) 3. Write response templates for different complaint types 4. Create investigation process 5. Design resolution options and authority levels 6. Write scripts for having difficult conversations 7. Create a system for tracking complaints 8. Design prevention strategy (how to avoid similar complaints) 9. Create follow-up process 10. Create a system for learning from complaints Make this fair and empathetic. I want to solve problems and keep customers, not fight with them.